Terms and Conditions
Man with Van Hounslow Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Hounslow provides removal and related services within the United Kingdom. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company who requests or purchases the services from Man with Van Hounslow.
We, Us, Our means Man with Van Hounslow, the provider of removal and related services.
Services means any removal, transport, loading, unloading, packing, storage assistance, delivery or related service provided by us.
Goods means all items, belongings, furniture, equipment or other property which we are asked to move, handle, or otherwise deal with in the course of providing the services.
Contract means the agreement between you and us for the provision of the services, incorporating these Terms and Conditions.
2. Scope of Services
We provide man and van removal services, including domestic and commercial moves, local collections and deliveries, and transport of personal and household items, subject to these Terms and Conditions.
Details of the services, including vehicle size, number of operatives, estimated time, and journey details, will be confirmed at the time of booking, based on the information you provide.
Any additional services or variations requested on the day of service are subject to our agreement and may incur additional charges.
3. Booking Process
All bookings must be requested in advance. A booking is only confirmed when we have explicitly accepted your request and provided you with a booking confirmation.
When making a booking, you must provide accurate and complete information, including but not limited to:
Full collection and delivery addresses, including any access restrictions or parking limitations.
Approximate inventory or description of goods to be moved.
Details of property layout, including floor levels, lift access, and any special access requirements.
Preferred date and time for the service, and any time restrictions at either address.
We rely on the information you provide to allocate appropriate resources. If the information is inaccurate or incomplete, we reserve the right to adjust the price, modify the service, or refuse to carry out work that is unsafe or not reasonably possible.
We may request a deposit or part payment to secure your booking. Where a deposit is required, the booking is not confirmed until the deposit has been received by us.
4. Customer Responsibilities
You are responsible for:
Ensuring that you, or a responsible representative, are present at both collection and delivery addresses to supervise, provide instructions, and sign any relevant documents.
Providing safe and reasonable access to the property and ensuring that stairways, corridors, lifts, and external access routes are suitable for the move.
Ensuring that all goods are properly packed, secured, and ready to be moved, unless you have separately arranged packing services with us.
Obtaining any necessary permissions, permits, or parking arrangements required for the vehicle at both collection and delivery addresses.
Complying with all applicable laws and regulations, including those relating to waste, hazardous materials, and restricted items.
5. Items We Do Not Carry
We do not carry, and you must not include in any consignment, any of the following items:
Illegal goods, stolen property, or items obtained unlawfully.
Explosives, flammable or combustible substances, gases, or other hazardous materials.
Cash, securities, jewellery of high value, precious metals, or other high value items unless we have agreed in writing in advance.
Perishable or refrigerated goods, live animals, plants, or any item that may deteriorate during transit.
Any item that we reasonably believe to be unsafe, or which our insurers will not cover.
If such items are included without our knowledge, they are carried entirely at your risk, and we accept no liability for loss, damage, or consequences arising from their presence. We may refuse to handle or transport such items if discovered.
6. Pricing and Quotations
Our charges may be based on an hourly rate, a fixed price quotation, or a combination of both, as explained at the time of booking.
Any quotation is provided on the basis of the information you supply, and is valid for a limited period as specified at the time of issue. If your requirements change, or if there are unforeseen difficulties, the quotation may be revised.
Additional charges may apply where:
The move involves significantly more items than originally described.
Access is more difficult than stated, such as narrow stairs, long carrying distances, or parking restrictions.
Waiting time is caused by factors beyond our control, such as delays in obtaining keys or gaining entry.
Extra services are requested on the day, including additional stops, packing help, or dismantling and reassembly of furniture.
7. Payments
Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due either in full prior to the service, or immediately upon completion of the work on the day.
We accept payment by the methods notified to you during the booking process. You are responsible for ensuring that funds are available and that payment is made promptly.
If payment is not made when due, we reserve the right to:
Refuse to commence or continue the services.
Apply reasonable interest and administrative charges for late payment.
Retain goods in our possession under a lien until payment is received in full, including any additional costs incurred.
8. Cancellations and Amendments
You may cancel or amend your booking by notifying us as soon as possible. Cancellation and amendment charges may apply, depending on the notice period given.
Where you cancel:
If you cancel with sufficient notice, as specified at the time of booking, any deposit may be refunded subject to a reasonable administrative deduction.
If you cancel with short notice, or on the day of the move, we may retain your deposit in full and may charge a proportion of the agreed fee to cover our costs and loss of business.
Where you amend your booking, such as changing the date, time, or scope of services, we will use reasonable efforts to accommodate the changes, but this cannot be guaranteed. We may revise the price or apply an amendment fee to reflect any additional costs.
We reserve the right to cancel or postpone a booking where:
We are unable to safely complete the work due to weather, access issues, or other conditions beyond our control.
You have not provided accurate information or complied with these Terms and Conditions.
In such circumstances, we will endeavour to offer an alternative date or a refund of any sums paid for services not provided, but we will not be liable for consequential losses.
9. Delays and Force Majeure
While we aim to arrive and complete work within agreed timeframes, all arrival and completion times are estimates. We are not liable for delays caused by factors beyond our reasonable control, including traffic conditions, road closures, accidents, weather events, breakdowns, or delays caused by third parties.
In cases of force majeure, including but not limited to acts of nature, industrial disputes, public emergencies, or other events beyond our control, we may suspend, delay, or cancel the services without liability, other than to refund any payment for services not performed.
10. Liability for Loss or Damage
We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the following conditions and limitations.
We are not liable for:
Loss or damage arising from your failure to adequately pack or protect items, unless we have agreed to provide packing services.
Damage to items that are inherently fragile, of poor condition, or not fit for transport.
Loss of or damage to the contents of boxes, bags, or containers that we have not packed, where they are not suitably packed for transport.
Pre-existing damage or deterioration of goods.
Consequential loss, loss of profit, loss of enjoyment, or indirect costs resulting from delay, damage, or loss.
Our total liability for loss of or damage to goods, where we are found to be at fault, will be limited to a reasonable cost of repair or replacement, up to a maximum amount per job as notified to you at or before booking. You are advised to ensure that you have appropriate insurance cover in place for your goods and for any high-value items.
Any apparent loss or damage must be reported to us as soon as reasonably practicable, and in any event within a reasonable time after completion of the services. We may request evidence, including photographs and receipts, and an opportunity to inspect the alleged damage.
11. Parking, Access and Property Damage
You are responsible for arranging suitable parking and access at both collection and delivery locations, including obtaining any permits or authorisations required. Any parking charges, fines, or penalties incurred due to insufficient parking arrangements or restrictions may be added to your bill.
We will take reasonable care to avoid damage to property and fixtures while carrying out the services. However, we are not liable for:
Damage resulting from moving items through tight or restricted spaces where you have requested that we proceed despite the risk.
Wear and tear or minor cosmetic damage that is unavoidable in the normal course of removal work.
Damage caused by structural weaknesses or defects in the property that are not apparent to us.
12. Waste and Environmental Regulations
We operate in compliance with applicable UK waste and environmental regulations. We are not a general waste disposal business and will not remove or transport waste, rubbish, or hazardous materials unless this has been specifically agreed in advance and is in accordance with current law.
You must not present general household waste, builders waste, or prohibited items for collection as part of a standard removal service. Where we agree to remove unwanted items, they must be suitable for re-use, recycling, or lawful disposal.
If you request us to dispose of items, charges may apply for transport, handling, and disposal. We reserve the right to refuse the removal of any items that we consider unsafe, unlawful, or unsuitable.
You remain responsible for ensuring that any items you ask us to take away are lawfully yours to dispose of and that no regulations are breached in their removal.
13. Insurance
We maintain appropriate insurance cover in connection with our business operations. This may include public liability and, where applicable, goods in transit cover, subject to policy terms, conditions, and exclusions.
Our insurance is not a substitute for your own household or business insurance. You should ensure that your own policies provide adequate cover for your goods during removal and transit, particularly for high value or delicate items.
14. Complaints
If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we have an opportunity to resolve it. We may ask you to set out your concerns in writing, providing relevant details and any supporting evidence.
We will investigate complaints fairly and promptly and will aim to respond within a reasonable time. Our liability in respect of any complaint will be subject to the limitations set out in these Terms and Conditions.
15. Data Protection and Privacy
We collect and use personal information necessary to process your booking, deliver the services, and manage our relationship with you. This may include your name, address, contact details, service history, and payment information.
We will handle your personal data in accordance with applicable data protection laws in the United Kingdom. Your information will not be sold to third parties. It may be shared with trusted partners or subcontractors solely where necessary to deliver the services or meet legal obligations.
By using our services, you consent to the collection and use of your information as described in this clause. You may contact us to request access to, or correction of, your personal information, subject to legal limitations.
16. Subcontracting
We may, at our discretion, use carefully selected subcontractors or third-party service providers to carry out some or all of the services. Where we do so, these Terms and Conditions will continue to apply, and we will remain responsible for the performance of the contract.
17. Variation of Terms
We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will take effect for new bookings once published or otherwise communicated, and will not affect contracts already agreed unless required by law or by mutual agreement.
18. Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be removed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
20. Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence, or understandings.
By proceeding with a booking, you confirm that you have read, understood, and agree to these Terms and Conditions.
