Privacy Policy

Man with Van Hounslow Privacy Policy

This Privacy Policy explains how Man with Van Hounslow collects, uses, stores, and protects personal data relating to its customers and prospective customers in the Hounslow area. It also sets out your rights under the UK General Data Protection Regulation and associated data protection laws. This policy applies to all Man with Van Hounslow customers and people who enquire about or use our services in the Hounslow area, regardless of the method used to contact us.

Data Controller

Man with Van Hounslow is the controller of the personal data processed in connection with the services we provide in the Hounslow area. As controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in compliance with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you contact us, request a quotation, or use our services:

Identification and contact details, such as your name and contact preferences. Location and booking details, such as collection and delivery addresses, property access information, parking details, preferred dates and times, and information about the items to be moved. Communication records, including details of enquiries, quotations, bookings, feedback, and any correspondence between you and Man with Van Hounslow. Payment and transaction information, such as the amount charged, payment method details processed via our payment providers, and records of invoices and receipts. Service-related information, including notes on the services rendered, completion times, and any follow-up arrangements.

We aim to collect only the personal data that is necessary and relevant for the purposes described in this Privacy Policy.

How We Collect Your Data

We collect personal data directly from you when you contact us to request information or a quotation, when you make a booking, when you provide details needed to carry out a removal or delivery service, and when you communicate with us before, during, or after the job. We may also receive data from third parties that you authorise to share information with us, for example comparison or booking platforms, where they pass your enquiry or booking details to us for the purpose of providing our services.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:

Contract: We process personal data where it is necessary to enter into or perform a contract with you, for example to provide quotations, confirm bookings, and deliver removal and transport services. Legal obligation: We may process data where necessary to comply with legal obligations, such as tax, accounting, or record keeping requirements, or responding to lawful requests by public authorities. Legitimate interests: We process data where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms. This may include managing our business operations, improving our services, and handling customer enquiries and complaints. Consent: In limited circumstances, where required by law, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you may withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To respond to enquiries and provide quotations for our man and van services in the Hounslow area. To manage bookings, including confirming details, planning routes, and coordinating logistics. To deliver our services, including collecting and delivering items, communicating with you about progress, and handling any issues that arise. To process payments and maintain accurate financial and accounting records. To communicate with you about your booking, including changes, updates, and follow-up feedback requests. To manage our business operations, including training, quality control, and service improvements. To comply with legal and regulatory obligations and to protect our rights, property, and safety, and that of our customers and third parties.

Data Sharing and Processors

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These service providers process your data only in accordance with our instructions and for the purposes described in this Privacy Policy. Such processors may include:

IT and hosting providers that support our websites, booking systems, and data storage. Payment processing providers that securely handle your payments. Providers of customer management, communication, or scheduling tools that help us manage bookings and communications. Professional advisers such as accountants or legal advisers who assist with our business operations.

We require all processors to implement appropriate technical and organisational measures to safeguard your personal data and to process it only for the agreed purposes. We do not sell your personal data to third parties.

International Data Transfers

Where any of our service providers or systems involve transferring personal data outside the United Kingdom, we take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, so that your data remains protected in line with applicable data protection laws.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting, and reporting obligations. In general, we keep data relating to quotations and bookings for a period that allows us to respond to queries, handle disputes, and demonstrate that we have performed our services properly.

When we no longer need your personal data for these purposes, we will delete it or anonymise it so that you can no longer be identified. Retention periods may vary depending on the type of data and the specific legal requirements that apply.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include restricting access to personal data to staff and service providers who need it to perform their duties, using secure systems and storage, and reviewing our practices to maintain an appropriate level of security. However, no transmission of information over the internet can be guaranteed to be completely secure, and you are advised to take care when sharing information with us.

Your Data Protection Rights

As an individual in the Hounslow area whose personal data is processed by Man with Van Hounslow, you have certain rights under data protection law. These include:

Right of access: You have the right to request confirmation as to whether we process your personal data and to obtain a copy of the data we hold about you. Right to rectification: You have the right to request correction of inaccurate or incomplete personal data. Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Right to restriction of processing: You may request that we limit the processing of your personal data in certain situations, for example while we consider a request for rectification or objection. Right to object: You may object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests and rights, or where processing is required for legal claims. Right to data portability: Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine-readable format and to have it transmitted to another controller where technically feasible. Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights in relation to personal data held by Man with Van Hounslow, or if you have any questions or concerns about how your data is processed, you can contact us using the contact details provided on our website or booking materials. We will respond to your request in accordance with applicable legal time frames and requirements.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal data has been processed in a way that does not comply with data protection laws. We would, however, appreciate the opportunity to address your concerns directly before you approach the authority.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in legal requirements. Any updated version will apply to all Man with Van Hounslow customers and users of our services in the Hounslow area from the date it is made available. We encourage you to review this policy periodically so that you remain informed about how we protect your personal data.