Terms and Conditions for Man With Van Hounslow Services
These Terms and Conditions set out the basis on which Man With Van Hounslow provides removal, transport, delivery, and related moving services within the UK. By making a booking, the customer agrees to be bound by these terms. They are designed to create a clear understanding of responsibilities, service limits, payment obligations, and legal requirements so that both parties know what to expect before, during, and after the job. For the purposes of these terms, the words ???we??�, ???us??�, and ???our??� refer to the service provider, while ???you??� and ???the customer??� refer to the person, business, or organisation requesting the service.
Our service may include single-item transport, student moves, small home removals, office moves, furniture delivery, and similar load-and-carry work. Each booking is subject to availability, vehicle suitability, access conditions, and lawful use of the service. We reserve the right to decline any work that is unsafe, unlawful, outside the agreed scope, or impossible to complete using the resources allocated. The customer is responsible for providing accurate information during the booking process, including pickup and delivery details, item sizes, access restrictions, and any special handling requirements.
These terms apply to all man with van jobs arranged with us unless a separate written agreement states otherwise. In the event of any conflict between these terms and a specific written quotation, the written quotation will take precedence only for the points it expressly changes. All other terms remain in force. Nothing in this document is intended to affect your statutory rights under UK consumer law.
The booking process begins when the customer submits a request and we provide a quotation or estimate. Quotes may be based on item description, distance, expected labour, vehicle size, parking access, waiting time, and any extras such as dismantling or packing support. A quote is usually valid for a limited period and may be revised if the job details change. A booking is only confirmed when we accept the request, the customer agrees to the price and terms, and, where required, any deposit or advance payment has been received. We may ask for photos, inventory details, or access information to ensure the correct vehicle and crew are assigned.
Customers must give accurate and complete information. If the actual job differs from the description provided, we may adjust the price, amend the service, or decline to proceed if the revised work cannot be completed safely or lawfully. Examples include heavier items than stated, additional flights of stairs, narrow access, restricted parking, delayed access to premises, or a larger volume of items than originally disclosed. Any extra time, labour, tolls, congestion charges, parking fees, or waiting charges may be added where they arise during the job and were not included in the original quote.
We aim to perform services on the agreed date and time, but all arrival times are estimates unless expressly stated otherwise. Traffic, weather, parking restrictions, access issues, or prior delays may affect scheduling. The customer should ensure that the collection and delivery addresses are accessible and that someone authorised is present if required. If access is not possible or the customer is unavailable, we may need to reschedule, and a fee may apply for wasted attendance or additional waiting time. The man and van service is planned around efficiency and safety, so preparation before arrival helps reduce the risk of delay.
Payments must be made in the manner and timeframe agreed at booking. We may accept bank transfer, card payment, cash, or other methods specified in the quotation or invoice. Unless agreed otherwise in writing, payment is due on completion of the job or before delivery where the circumstances require. For larger jobs, longer-distance transport, or services involving substantial waiting time, we may request a deposit to secure the booking. Any deposit paid is used to cover administrative commitment and scheduling, and its refundability depends on the cancellation terms below.
All prices are quoted in pounds sterling and may be stated as fixed fees or estimated charges. If a job is charged by the hour, the time will normally start when the vehicle and crew arrive at the agreed collection point and end when the work is completed. Any minimum charge, call-out fee, or overtime rate will be explained in the quotation where applicable. If the customer fails to make payment when due, we may charge reasonable costs of recovery and may withhold release of goods until payment has been received, subject always to applicable law. We may also suspend further work or future bookings until outstanding balances are settled.
Where an invoice is issued, it should be paid by the due date shown. Late payment may result in administrative charges, interest where permitted by law, and referral to debt recovery procedures. If a payment is made by bank transfer, the customer should allow sufficient time for funds to clear before the service date. Any charges raised by third-party banks or payment providers in relation to failed or reversed payments may be passed on to the customer where the failure was not caused by us.
Cancellations must be made as soon as possible. If the customer cancels with sufficient notice, we may offer a full or partial refund of any deposit depending on the circumstances and the amount of work already carried out in preparation for the booking. If cancellation occurs after we have already allocated a vehicle, crew, route, or time slot, we may retain part or all of the deposit to cover loss of earnings and administrative costs. Cancellations made on the day of the booking, or after the team has been dispatched, may be charged in full or in part, depending on the stage reached.
If we need to cancel or reschedule due to unforeseen circumstances such as vehicle breakdown, severe weather, staff illness, safety concerns, or events outside our control, we will use reasonable efforts to notify the customer and offer an alternative date or a refund of any amount paid for the cancelled element. We will not be liable for indirect losses caused by a cancellation or delay where the issue arises from circumstances beyond our reasonable control. Where possible, we will aim to keep the disruption as small as possible and complete the job on another suitable date.
The customer may also be charged for failed attendance where, for example, access is unavailable, the customer is not present, the goods are not ready, or the collection or delivery cannot proceed for reasons outside our control. A failed job may also arise if the customer provides incorrect details or if the property conditions are materially different from those described during booking. In these situations, we may charge for the time spent travelling, waiting, loading, unloading, or attempting to complete the service.
Our liability is limited to the extent permitted by law. We will take reasonable care when handling goods, loading vehicles, and carrying out transportation, but we are not responsible for loss or damage caused by events beyond our control, including defective packing, hidden defects in items, inherent weakness, or the customer???s failure to disclose fragility or special handling requirements. Customers are responsible for ensuring that items are suitably packed, protected, and labelled unless packing has been expressly included in the agreed service.
Man with van removal work often involves lifting, carrying, and moving items through properties and shared areas. We are not liable for damage to floors, walls, bannisters, door frames, lifts, or communal spaces unless the damage is caused by our negligence and not by ordinary, careful handling in constrained conditions. The customer should make us aware of any particularly narrow access routes, low ceilings, or vulnerable surfaces before work begins. We may refuse to move items that appear unsafe to handle, excessively heavy, unstable, or likely to cause injury or damage.
To the fullest extent allowed by law, our total liability for any claim arising from a booking will not exceed the amount paid for the specific service giving rise to the claim. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for any other matter that cannot lawfully be excluded or limited. Nothing in these terms affects your mandatory consumer rights. Any claim for loss or damage should be raised promptly and with supporting evidence so that the matter can be assessed fairly and without unnecessary delay.
The customer must comply with all waste regulations where items are to be removed, disposed of, or taken to a recycling or disposal facility. We may only transport waste in line with applicable UK law, including the requirements relating to carrier responsibility and lawful disposal. The customer must tell us in advance if any items are to be treated as waste rather than retained, delivered, or stored. We do not knowingly handle illegal waste, hazardous waste, or items that require specialist licensing unless this has been agreed in writing and all lawful conditions are met.
Waste must be described accurately, and the customer must not include prohibited materials without prior agreement. Prohibited or controlled items may include asbestos, chemicals, paint, oils, fuel, tyres, gas cylinders, clinical waste, electrical waste requiring special handling, or contaminated materials. If such items are presented without disclosure, we may refuse them, remove them from the job, or end the service if necessary for safety or compliance. Any additional cost incurred through lawful disposal, permit requirements, specialist handling, or facility charges may be added to the invoice where relevant.
Where we assist with disposal, the customer remains responsible for confirming that the items are theirs to dispose of and that no third-party permission is required. We may decline to load waste where the origin, condition, or contents appear uncertain. We may also request evidence of lawful ownership or instructions from an authorised person if needed. The customer acknowledges that improper disposal can create criminal liability, and agrees not to request any action that would place us in breach of environmental, transport, or waste legislation.
The customer must ensure that any items handed over for transport are lawful to carry and do not include restricted, dangerous, stolen, or improperly packaged materials. Unless expressly agreed, we do not provide insurance for goods beyond the level required by law and any policy we choose to maintain. It is the customer???s responsibility to arrange adequate insurance for valuable, fragile, or irreplaceable items if they wish to be protected against wider risks. We recommend that the customer keeps copies of receipts, serial numbers, and item lists for any high-value property.
Any complaint or claim should be made as soon as reasonably possible after the issue arises. The customer should provide details of the booking, the alleged loss or damage, and any photographs or supporting evidence. We may need time to investigate, inspect, or obtain information from drivers or other parties involved. We reserve the right to offer repair, replacement, or a refund where appropriate and lawful. A claim will not be accepted for damage that results from pre-existing wear and tear, poor packaging, hidden defects, or failure to follow our instructions.
These terms are governed by the law of England and Wales. Any dispute arising from or connected with the service, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. The fact that we do not enforce a right at any given time does not mean that we waive that right. By using our van and man service, the customer confirms that they have read, understood, and agreed to these terms.